FAQ Page

Welcome to our FAQ Page — the place where all your burning questions finally get their moment in the spotlight. Whether you’re curious about how things work, need a quick fix for a common issue, or just fancy learning a bit more before diving in, you’re in the right spot. We’ve gathered the questions people ask most and answered them clearly, simply, and with no fuss. Have a browse, explore at your own pace, and if you don’t spot what you’re after, we’re always here to help.

Questions meet answers

Frequently Ask Questions

What if i have questions about my order?

If you have questions regarding your order status, please contact us via email or on our social channels, and we’ll provide you with updates.

How do i return a product?

To initiate a return, please contact customer service on hello@bluerain.store.

Can you assist with product recommendations?

Absolutely! Our team is knowledgeable about our full range of products and can help you find the perfect items for your needs.

What are your customer service hours?

We are available to assist you Monday-Friday from 8:30am to 4:30pm.

Can i claim VAT relief on my order?

Yes, you can. Simply download our VAT exemption form, fill it out, and email it to us at hello@bluerain.store. Once we've received your completed form, we'll deduct the VAT from your order total.

Do you offer discounts or promotions?

Yes - we often have special offers and fun promotions! Follow us on social media or sign up to our email newsletter to be the first to know what's happening.

Do you ship internationally?

Yes, we do. Just send us your order details along with your shipping address, and we'll provide you an accurate quote for delivery abroad.

Do you offer bespoke kits?

Absolutely! We love bringing unique ideas to life. Get in touch with us to share what you have in mind, and we'll work with you to design a bespoke kit that's perfectly tailored to you.